Question 1

What’s your minimum order?

Accepted Answer

$100. An order under $100 is billed at $100. Shipping is priced by weight from your ZIP and shown in your cart before checkout — 50% off at $2,000 and up, free at $5,000 and up.

Question 2

Do I need an account to order?

Accepted Answer

No — guest checkout is always available. You can create an account after your first order to track orders and save addresses.

Question 3

Do you match competitor pricing?

Accepted Answer

We price competitively against online distributors. If you find a lower price on the same alloy, form, and size, submit an RFQ and reference the competitor — we’ll do our best to match or beat it.

Question 4

How do I get a quote for stainless, brass, or copper?

Accepted Answer

Submit a quote request through our RFQ form. We’ll respond within 1 business day with pricing and lead times. Once we send your quote, it stays valid for 4 business days.

Question 5

How long is my quote valid?

Accepted Answer

Each custom quote is valid for 4 business days from the time we send it. The exact expiration date and time is shown on your quote email and on the online quote page. After it expires, just ask and we’ll be happy to requote.

Question 6

How fast do you ship?

Accepted Answer

Most aluminum alloys typically ship in 1–2 days. Shipping is priced by weight from your ZIP and shown in your cart before checkout.

Question 7

Do you ship to job sites?

Accepted Answer

Yes — we ship to any address in the contiguous 48 US states, including job sites, shops, and homes. Parcel-size orders go FedEx or UPS Ground; pieces too long or heavy for them ship by freight truck, quoted before you pay.

Question 8

How do you handle availability?

Accepted Answer

Anchor Metals fulfills orders from authorized distributors. While we maintain high availability on listed products, stock levels may occasionally change. All orders are confirmed at placement — if any item has an extended lead time, we’ll notify you immediately with options including a full refund.

Question 9

Where does my order ship from?

Accepted Answer

Orders ship from our authorized distributor partners in Southern California. Ready-to-ship products and custom cuts: Typically ships in 1–2 days.

Question 10

Do you provide Mill Test Reports?

Accepted Answer

Yes. A paper MTR ships with every order automatically. If you need a digital copy, request an electronic MTR from your account portal or order lookup page — we’ll pull it from our supplier and deliver it to your email.

Question 11

Can I get material test reports (MTRs)?

Accepted Answer

Absolutely. Paper MTRs are included with every shipment at no charge. For a digital copy, request an e-MTR after placing your order — we’ll forward the supplier’s original certification directly to your email.

Question 12

Can I order in metric dimensions?

Accepted Answer

Our catalog lists dimensions in inches (US customary). For metric dimensions, submit an RFQ with your metric specs — we’ll convert and confirm availability.

Question 13

What certifications do your materials meet?

Accepted Answer

All products meet published ASTM and AMS specifications. Specific certs are listed on each product page. Mill Test Reports are available on request to document compliance.

Question 14

Do you offer custom cuts?

Accepted Answer

Yes, cut-to-size on in-stock 6061 and 5052 aluminum and 304 stainless (typically ships in 1–2 days). Configure exact dimensions in our product configurator with real-time pricing.

Question 15

What’s your return policy?

Accepted Answer

30-day returns on standard-length items. Custom cuts are non-returnable. See our return policy for details.

Question 16

What happens if my material is damaged in shipping?

Accepted Answer

Contact us within 48 hours of delivery. We’ll work with the carrier to resolve the issue and arrange a replacement or full refund at no cost to you.

Question 17

What does “Est.” pricing mean?

Accepted Answer

Products marked “Est.” (estimated) show the maximum expected price. The final price is often lower. Submit a quote request and we’ll confirm the exact price within 1 business day — no commitment until you approve.

Question 18

Why can’t I add some products to my cart?

Accepted Answer

Products that require a lead time or custom sourcing can’t be added to cart directly. Submit a quote request and we’ll respond within 1 business day with confirmed pricing. You can then review and pay online.

Question 19

How fast do you respond to quote requests?

Accepted Answer

We respond to all quote requests within 1 business day, Monday through Friday. Most requests are confirmed within a few hours.

Question 20

Is the estimated price the final price?

Accepted Answer

No — the estimated price is the maximum you’d pay. Final pricing depends on current supplier costs, quantity, and availability. In many cases, the final quote comes in lower than the estimate.

Question 21

Are there any additional fees?

Accepted Answer

No hidden fees. Metal is priced by weight, shipping is priced by weight from your ZIP and shown before checkout, and orders under $100 are billed at $100. Shipping is 50% off at $2,000 and up and free at $5,000 and up. (Sales tax applies at checkout where required by law.)

Frequently Asked Questions

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